Return Policy
We truly hope that you love your purchase from Moonlight at Midnight Holistics! If that's not the case, we gladly accept returns on all items within 14 business days of the delivery date. The product must be returned unused and in its original packaging. *Please note buyers are responsible for return shipping costs*
What is the return process?
To start your return, please contact us:
https://moonlightatmidnight.com/pages/contact-us
Please include the following details:
- The name used to place the order
- Your order number
- Photo of unopened item you'd like to return & brief description as to why you'd like to return your item.
PLEASE NOTE buyers are responsible for return shipping costs. We will gladly provide you a return shipping label. This amount will be deducted from your refund.
What if my order qualified for FREE shipping?
If you would like to return your items and your shipping was free you will receive back the price you paid minus the cost of shipping TO/FROM your location.
Return Policy Guidelines
- Items must be returned unused and in their original packaging.
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We are not responsible for items lost or damaged in transit. If you choose to send the item you'd like to return at your own expense, we highly recommend purchasing shipping with tracking.
- Shipping costs are non refundable and return shipping is the customer's responsibility.
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Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- Refunds will be processed upon receiving the returned item. Please allow up to 1 week for your refund to be processed. Once your payment has been refunded, you will receive an email notification.
- Please note, we do not offer returns or exchanges on personal hygiene products, discounted or personalized items. This includes any items purchased with a discount code or promotion. These items are final sale.
Lost or Stolen Packages
Moonlight at Midnight Holistics is not responsible for lost or stolen packages domestically or internationally. In the case that something does go wrong with your carrier we will offer our best advise on how to work with your shipping carrier but it is the buyers responsibility to uncover their lost or stolen items
You can always contact us for any return question at
Customer Support Email: Help@moonlightatmidnight.com
Support Phone Number:
(803) 567-1944
